PlanFolks Data Deletion Policy
**Effective Date:** January 1, 2026
**Last Updated:** August 30, 2026
Table of Contents
1. Overview
This Policy describes how you can request deletion of specific categories of your Personal Data held by PlanFolks — separate from deleting your entire account (see our [Account Deletion Policy](./account-deletion-policy.md)) — and how such requests are processed, in compliance with the DPDP Act, GDPR's "right to erasure," and CCPA's "right to delete."
2. Scope: Data Deletion vs. Account Deletion
| Request Type | Effect |
|---|---|
| **Full account deletion** | Removes your entire account, profile, and associated content; account becomes unusable. See [Account Deletion Policy](./account-deletion-policy.md). |
| **Specific data deletion** | Removes a specific category of data (e.g., uploaded photos, location history, analytics profile) while your account remains active. |
You may submit a specific data deletion request for categories such as:
3. How to Submit a Data Deletion Request
Submit requests via:
Please include enough detail for us to identify the specific data (e.g., approximate dates, content descriptions) to avoid delays.
4. Processing Timeline
| Step | Timeline |
|---|---|
| Acknowledgment of request | Within **3 business days** |
| Identity verification (if required) | Within **5 business days** of acknowledgment |
| Completion of deletion from active systems | Within **30 days** of verified request |
| Confirmation sent to requester | Upon completion |
If we require additional time due to the complexity or volume of requests, we will notify you with an updated timeline, consistent with the maximum periods allowed under applicable law (e.g., up to 30/45 days under GDPR/CCPA with permitted extensions).
5. Backup Deletion
Deleted data is removed from our live production systems within the timeline above. Because we maintain encrypted backups for disaster recovery purposes, residual copies of deleted data may persist in backup systems for up to **90 days**, after which they are permanently purged as part of our standard backup rotation cycle. Data within backups is not accessed or used for any purpose other than disaster recovery during this period.
6. Exceptions and Legal Retention
We may decline or delay a data deletion request, in whole or in part, where retention is necessary to:
Where an exception applies, we will inform you of the reason for retention to the extent legally permitted.
7. Verification of Requests
To protect your data from unauthorized deletion requests, we may require you to verify your identity (e.g., by confirming account credentials or responding from your registered email) before processing a request. Requests that cannot be verified may be declined.
8. Contact Information
*See also our [Privacy Policy](./privacy-policy.md) and [Account Deletion Policy](./account-deletion-policy.md).*