PlanFolks Data Deletion Policy
Effective Date: [Insert Effective Date] Last Updated: [Insert Last Updated Date]
Table of Contents
- Overview
- Scope: Data Deletion vs. Account Deletion
- How to Submit a Data Deletion Request
- Processing Timeline
- Backup Deletion
- Exceptions and Legal Retention
- Verification of Requests
- Contact Information
1. Overview
This Policy describes how you can request deletion of specific categories of your Personal Data held by PlanFolks — separate from deleting your entire account (see our Account Deletion Policy) — and how such requests are processed, in compliance with the DPDP Act, GDPR's "right to erasure," and CCPA's "right to delete."
2. Scope: Data Deletion vs. Account Deletion
| Request Type | Effect |
|---|---|
| Full account deletion | Removes your entire account, profile, and associated content; account becomes unusable. See Account Deletion Policy. |
| Specific data deletion | Removes a specific category of data (e.g., uploaded photos, location history, analytics profile) while your account remains active. |
You may submit a specific data deletion request for categories such as:
- Uploaded images no longer in use.
- Historical chat messages you wish to purge from your own view.
- Device/analytics identifiers associated with your account (to the extent technically severable).
- Any other Personal Data category described in our Privacy Policy.
3. How to Submit a Data Deletion Request
Submit requests via:
- In-app: Profile → Settings → Privacy → Data Requests (where available for the specific data type).
- Email: privacy@planfolks.com, specifying the exact data category you want deleted and your registered account email.
Please include enough detail for us to identify the specific data (e.g., approximate dates, content descriptions) to avoid delays.
4. Processing Timeline
| Step | Timeline |
|---|---|
| Acknowledgment of request | Within [3] business days |
| Identity verification (if required) | Within [5] business days of acknowledgment |
| Completion of deletion from active systems | Within [30] days of verified request |
| Confirmation sent to requester | Upon completion |
If we require additional time due to the complexity or volume of requests, we will notify you with an updated timeline, consistent with the maximum periods allowed under applicable law (e.g., up to 30/45 days under GDPR/CCPA with permitted extensions).
5. Backup Deletion
Deleted data is removed from our live production systems within the timeline above. Because we maintain encrypted backups for disaster recovery purposes, residual copies of deleted data may persist in backup systems for up to [90] days, after which they are permanently purged as part of our standard backup rotation cycle. Data within backups is not accessed or used for any purpose other than disaster recovery during this period.
6. Exceptions and Legal Retention
We may decline or delay a data deletion request, in whole or in part, where retention is necessary to:
- Comply with a legal obligation (e.g., tax, financial, or regulatory recordkeeping).
- Establish, exercise, or defend legal claims.
- Complete a transaction or service you requested that depends on the data in question.
- Support ongoing safety, fraud, or abuse investigations, including maintaining moderation and enforcement records.
- Exercise the right of freedom of expression and information, where applicable.
Where an exception applies, we will inform you of the reason for retention to the extent legally permitted.
7. Verification of Requests
To protect your data from unauthorized deletion requests, we may require you to verify your identity (e.g., by confirming account credentials or responding from your registered email) before processing a request. Requests that cannot be verified may be declined.
8. Contact Information
- Data deletion requests: privacy@planfolks.com
- General support: support@planfolks.com
See also our Privacy Policy and Account Deletion Policy.